Project Description
Atlas Engineering – Managed Services
Ongoing Desktop support solution for all employees
“mcrIT have helped to improve our business processes considerably,
and I have peace of mind that our employees are protected.”Scott Rudram, General Manager, Atlas Engineering
Industry
Engineering Consulting
The Project
Deliver a comprehensive desktop support program to cover all the requirements for all employees.
Customer Challenge
Atlas Engineering ran the majority of its business applications through multiple cloud providers and had been serviced by an individual contractor. Significant growth in the business and concerns around cyber security attacks prompted a decision to partner with a comprehensive managed services provider.
The management team also requested a centralised view of their assets to enable reporting and optimised usage of their infrastructure.
mcrIT Solution
mcrIT implemented a solution to centralise desktop management and maintenance, ensuring security policies were prioritised and reviewed regularly.
- End User Compute maintenance/support using a web-based secure management tool
- Process-based quality/environmental management system and reporting system
- Full analysis of all IT assets
- Level 1, 2 & 3 support functions
- Alignment with Atlas 3rd party consultant to offer direct application support through our service tool Client Benefits
- Centralised asset, including security, management view with reporting capability
- Monthly update meetings with mcrIT Account Manager, and regular technology strategic planning and development with a senior engineer
Client Benefit
- Centralised asset, including security, management view with reporting capability
- Monthly update meetings with mcrIT Account Manager, and regular technology strategic planning and development with a senior engineer
