About Australian Red Cross
Australian Red Cross is the largest humanitarian aid organisation working towards the vision of human dignity, peace, safety, and wellbeing for all.
Guided by the fundamental principles of humanity, impartiality, neutrality, independence, voluntary service, unity and universality, Australian Red Cross is part of an international movement to provide relief in times of crisis and care when it is needed most.
The organisation is dependent on a reliable, secure IT network. Australian Red Cross operates out of a combination of remote, regional, and metro sites with a reliance on remote workers.
The IT environment included a mix of technologies from various vendors resulting in complicated support contracts and expensive support resources being required to service equipment in remote areas.
The in-house IT team was inundated with network support issues and increased downtime, and the increased security risk posed by remote workers accessing the network was becoming a concern. In addition, the existing MPLS network was not cost effective.
Australian Red Cross was looking for a partner to help optimise technology across their sites to better support their business and reduce WAN costs.
Australian Red Cross has over 70 sites across the country. Each state has it’s own state based head office along with some smaller branch sites. This project saw the sites transition away from a traditional and expensive MPLS service to an internet only service to leverage a Software Defined Wide Area Network (SD-WAN) environment.
Incorporating the *Secure Access Service Edge (SASE) principle of moving to a more user-centric mindset, mcrIT implemented a Cisco Meraki (SD-WAN) solution including firewall, malware protection and intrusion prevention.
Meraki devices and access points were implemented across the entire network, instantly improving network operations and security posture.
Using the cloud-managed dashboard, the Australian Red Cross internal IT team can remotely manage the network, alleviating the need for support resources in remote regional areas.
The sites were empowered to leverage the newer platforms being deployed without being tethered to the legacy datacenter. The various programs that Australian Red Cross run were now able to collaborate with internal and external parties in a more reliable and secure manner.
Some of the tools now available to the teams are:
- SharePoint for our document hub
- Skype/Teams for telephony and collaboration
- Ability to connect with any device from any location with an internet service
- IT has improved administration of networked site configurations via the Meraki dashboard
- IT has Improved visibility of sites via the Meraki dashboard
- TCO reduced through:
- Replacing the expensive MPLS set up
- Allowed the decoupling of sites and platforms from the legacy datacentre
- Simplifying and aligning technology across all Australian sites
- Allowing remote management via cloud-based dashboards
- Improved security posture for remote workers and staff
- Improved service to customers through improved visibility into the traffic and network users, which enables addressing security and other issues quicker
- Redundancy in the network which significantly reduces downtime