In recognition of mcrIT’s ongoing innovation across their best of breed monitoring tool, ScienceLogic has presented mcrIT with the innovation award for 2017.

As a managed services provider, flexibility in toolsets is critical. ScienceLogic is a pivotal tool for analysis of trends and preventative maintenance recommendations.

Using the ScienceLogic platform, mcrIT has customised service models to meet clients’ needs, by:

  • Creating client-specific portals, enabling clients to view their devices directly
  • Creating customised rules enabling monitoring of more than just standard infrastructure events – extending alerts and events to external feeds and links for more complex client environments.
  • Developing time-sensitive alerting models
  • Developing Service oriented dashboards enabling the client to have a business-impact view of their environment
  • Developing dynamic applications to monitor non-standard devices, since mcrIT works with multiple vendors and technologies
  • Incorporating run book automation to send SMS alerting via a Telco API to nominated engineers when on-call after hours