Service Desk
Technical Support & Service Desk IT Services:
Discover mcr’s leading IT support and service desk services. Our 24/7 support team is based in North Sydney, and is on standby to provide scheduled or on-demand expertise. Your time is valuable. Consequently, qualified technicians answer the initial call so that we identify the issue faster. Responsive and reliable support services are delivered by a highly trained, Australian based team. For infrastructure, networking, security, end-user or any other facet of IT support, mcr has the capability to deliver a world class technical support solution.
In addition, the mcr helpdesk and support team leverages best practice and ITIL methodologies to ensure responsive, high-availability systems. You are covered from 1st-3rd level Desktop, Application, Network and Server support with both onsite and remote service offerings. “Professional”, “Reliable”, “Effective” and “Responsive” are recurring adjectives from our customers. These are terms we are proud of and the foundation of our service desk culture.
Get back on track fast. You can count on our responsive, reliable team to provide cost effective expertise on-demand.
Call Us Now 1300 30 30 67
Case Studies
Act For Peace: Simplifying Collaboration and Security
Act for Peace partnered with mcrIT to simplify and secure their Microsoft 365 environment for a remote, globally distributed workforce. Through best-practice security, Microsoft 365 optimisation, and proactive managed services, mcrIT delivered a stable, user-friendly digital workplace that enables seamless collaboration and fast, expert support.
PCCS: Enhancing Operational Efficiency and Service Delivery
PCCS Enhancing Operational Efficiency and Service Delivery at Primary & Community Care Services (PCCS) with ‘’mcrIT has been instrumental in transforming our IT infrastructure, allowing us to focus on what we do best - supporting our clients and carers. Their expertise and proactive approach have streamlined our operations
Modernising and Simplifying IT for Carers NSW
Carers NSW IT Infrastructure Refresh Solution ‘’Our partnership with mcrIT has not only resolved our existing IT challenges but also positioned us for future growth and success. By embracing modern technology and adopting a comprehensive IT management approach, we can continue to focus on our core mission of improving the lives of carers throughout New South [...]
Why Choose Us
- 100% Australian owned and operated
- Local vendor certified engineers
- 30 years of delivering quality solutions and services in Australia
What Client’s Say
I recommend mcr to any company that requires a high level of responsiveness, technical proficiency, and a secure IT environment
