National Tier 2 Banking Institution

Originating in 2004, this institution was set up with purpose of delivering modern and affordable savings, loans and insurance products, via a network of 12 branches and many agents across the country. The institutions mission is to enable access to banking services for the “un-banked”; the customers not being looked after by the larger, more corporate banks.

Business challenge:
With ever increasing regulatory requirements, governance systems becoming more complex and communications to the agencies across the country being regularly disrupted, the customer was spending too much time, effort and money on recording, storing and recovering financial services information to be able to properly address their corporate (or non -banking) services requirements. Rather than continue to fail to meet the SLA’s to the business, they engaged with mcrIT to provide a solution

Solution: Disaster Recovery as a Service (DRaaS):
mcrIT provides a managed backup and recovery service for their all their corporate services apart from their main banking system. The mcrIT managed cloud provide a credible, capable and consistent back up and disaster recovery function that includes all of their file, email and print servers. The customer can now meet and even exceed the SLA’s they have to the board on the financial systems, with less effort and time being consumed.

ROI:
9 months. With the extra capacity the IT team is able to deploy to the financial systems, SLA’s are being met and exceeded, financial and manpower penalties ceased to be applied to the business and the IT team, and a new financial product was brought to market within seven months of the mcrIT managed cloud team being brought on board, rather than the 15 months that was forecast.